Service
At CompuBasics Thunder Bay we know how important it is to have the proper level of service to meet your needs. We employ extensive training programs and place a high premium on serving the customer and their needs.

Support
We have a fully certified technical service department able to service anything bought at CompuBasics or any other stores. Our technicians have extensive experience diagnosing and fixing what ails your computer so they can do it right the first time.

Knowledge
Our customer service representatives are knowledgeable of all the products in the store and are able to decipher what product and features best suit your needs. Anyone can sell products, but our representatives take care to ensure you get the right product.

We're 100% Local Owned And Operated
CompuBasics Thunder Bay is 100% locally owned and operated. Not only is CompuBasics Thunder Bay locally operated but we also take care to ensure we get involved in the community. We have a responsibility as a successful business to be involved in making this city better, and we try to do so whenever possible. With charitable donations, volunteer work, and participation in local events we love getting involved in the community.

Price Guarantee
We shop the competition so you don't have to. We can match any price but believe that no one can match our service.

If you find an advertised price on the internet* for a product with stock from any authorized Canadian dealer that is lower than our price, we will gladly match it at time of purchase or within 14 days of purchase. The advertised item must be new and factory sealed and subject to a manufacturer's warranty applicable in Canada. Advertised prices will be calculated as including all charges applicable for next day delivery to your home address. Our SmartPrice Guarantee does not apply to restricted quantity or time limited offers, special financing offers, special educational prices, special bundles, free offers, misprints, mail-order offers, rebates, coupons, OEM products, liquidations or close outs. If our own price drops within 14 days of your purchase, we will also refund the difference to you.

* The site must be an ecommerce site where you can buy from it directly. Sites that only post price lists do not qualify.

Simply present us with your original CompuBasics or CompuBasics.com receipt and the proof of lower advertised price.Once our staff has been able to verify that the item is in stock and available for immediate sale and delivery at the advertised price, you will receive your refund or price match on the spot.

We Service What We Sell
Our technical services team is the heart of our company. In fact, it is our largest team! We're ready to provide warranty service, repairs, upgrades, software support, or network maintenance. Whether you are a home user, small business, or large corporation we have the experience to meet your needs. Our technicians have earned a wide range of industry recognized certifications and can find a solution to your most stubborn challenge. No matter what your technology need is, call CompuBasics first.

We've Got A Great Team
We're proud of the team that we have assembled. I don't think you'll find a more motivated group of people in town. Instead of walking into an empty store, when you shop at CompuBasics you'll find lots of staff eager to assist you. We really want you have a great experience in our store, on the phone, or on the web. From our inventory department, to our front till, we're all here to do our best for you.